Business Name: Zahbi Perfumes
Welcome to Zahbi Perfumes! We are committed to providing you with the highest quality fragrances and exceptional customer service. If you need assistance with an order, product inquiries, or shipping, our team is here to help.
1. Contact Information
For any questions or concerns, please reach out to us through the following channels:
- Email Support: admin@zahbiperfumes.com
- Phone Support: +91 88486 20165
- Business Address: Zahbi Enterprises, 1st floor, Kunjumuhammed Building, SRM Road, Kerala, 682018
- Operating Hours: Monday – Friday, 9:00 AM to 6:00 PM IST
We aim to respond to all inquiries within [24 business hours].
2. Shipping & Delivery Policy
Because perfumes contain alcohol, they are often subject to specific shipping regulations.
- Processing Time: All orders are processed and dispatched within [3-4 business days].
- Delivery Times: Standard shipping typically takes [5-7 business days] depending on your location.
- Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number.
- Restrictions: Due to aviation regulations, certain fragrances may only be shipped via standard ground transport.
3. Return & Refund Policy
Google Pay requires a very clear return and refund policy to approve your account.
- Eligibility for Returns: We accept returns within 3 days of delivery. To be eligible for a return, the perfume must be unused, in its original, unopened packaging, and in the same condition that you received it.
- Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on opened or used fragrances, testers, or sample kits.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment (UPI) within [5-10 business days].
- Damaged Items: If your order arrives damaged or defective, please contact us immediately at [Insert Email] with photos of the damaged item and packaging for a replacement or full refund.
4. Payment Processing
We utilize secure payment gateways to ensure your data is protected. We accept major UPI Payments. All transactions are processed securely and your payment information is never stored directly on our servers.
5. Frequently Asked Questions (FAQs)
How can I track my order? Once your Zahbi Perfumes order is shipped, you will receive an email containing a tracking link. You can use this link to monitor your delivery status.
Do you ship internationally? Currently, we only ship within India.
Can I cancel or change my order? Orders can be canceled or modified within 12 hours of placement. Once an order has been processed for shipping, it can no longer be modified.